We read every message and reply within 2 business days.
Email us
Please include your device model and iOS version, it makes bugs much faster to track down.
How do I cancel my subscription?
Subscriptions are billed by Apple, not by us. Open the Settings app on your iPhone, tap your
name, then Subscriptions, select LockedIn, and tap Cancel. Cancelling stops future
charges; you keep Plus until the end of the period you already paid for.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com,
sign in with your Apple Account, and choose the LockedIn purchase. We are not able to issue
App Store refunds directly.
I paid but Plus is not unlocked.
Open LockedIn, go to the Plus screen, and tap Restore purchases. If it is still
locked, email us and we will sort it out.
How do I delete my account and data?
In the app, tap Settings → Delete Account. This permanently removes your profile,
food logs, medication logs, workouts, and goals from our database. It cannot be undone.
A food has the wrong nutrition or portion.
Email us the food name and what is wrong with it. Our catalog comes from USDA FoodData
Central and Open Food Facts, and we correct entries as they are reported.
Is LockedIn medical advice?
No. LockedIn is a self-reported tracking tool. It does not prescribe, recommend doses,
diagnose, or replace your physician. The reconstitution calculator performs arithmetic on
numbers you enter and nothing more. Always follow the instructions of your own healthcare
provider.
Which devices are supported?
iPhone running iOS 15.5 or later. There is no Android version yet.